Shipping policy
PROCESSING TIME
All orders are processed within 48-72 hours. Royal Essence processes all orders using the United States Postal Service USPS. Orders placed on the weekends, holidays will be processed the next business day. Once your order has left our store, we will then send out an email to you with your tracking information. Please allow 24 hours after the item has left, to track your package online with USPS.
ADDRESS VERIFICATION
Due to cardholder security, all orders must be shipped to the credit card billing address, we do not ship to alternate addresses (examples include: gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.
UNVERIFIABLE ADDRESSES
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.
SHIPPING TO AN ALTERNATE ADDRESS
Because cardholder security is important to us; Royal Essence does not allow shipping to an address that is different than your credit card billing address. Any attempts to use a different address (such as a work/friend's house) will result in a pending authorization. This pending authorization will automatically be refunded within 3 to 5 business days and your order will not be processed.
Once payment has been completed for your order, orders cannot be modified or cancelled.
DEFECTIVE MERCHANDISE
Upon receipt, please inspect your order immediately. If you believe you have received defective merchandise, you must contact us within 3 days at royalessencebyllp@gmail.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period. We inspect every single item before shipping to try to avoid such issues as much as possible.
REFUSED PACKAGES
If your package is refused or returned from USPS, you're responsible for the shipping cost to re-ship the package. Royal Essence does not issue refunds nor reimburses shipping fees.
LOST PACKAGES
Royal Essence is not responsible for lost or damaged packages due to USPS errors. Royal Essence does not issue refunds or replacements on lost or damaged packeges.